Refund policy

We want you to be confident in your purchase. If something isn't right, here's how returns and refunds work.

Unopened products. You may request a return of unopened, unused product within 14 days of delivery. Once we receive and inspect the item, we'll issue a refund to your original payment method.

Opened products. For health and safety reasons, opened or used supplement bottles cannot be returned or refunded, except where the product is defective or was sent in error.

Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@celvity.com with your order number and a photo. We'll arrange a replacement or full refund at no cost to you.

Return shipping. For change-of-mind returns, return shipping is the customer's responsibility. For items that are defective, damaged, or sent in error, Celvity covers return shipping.

Refund timing. Approved refunds are processed within 5–10 business days. Your bank or card issuer may take additional time to post the funds.

How to start a return. Email contact@celvity.com with your order number and reason for return, and we'll guide you through the next steps.